Dear Scottish Power,
You have just lost my family’s business. I was phoning your office on an unrelated matter when I was told that, despite our energy usage being lower than average, you were raising our monthly direct debit from under £100 to over £150.
After some discussion, our daughter waded in with her usual measure of common sense and called round energy companies, eventually getting us a deal of just under £90, capped for two years, with n-power. You wanted us to pay even more for capping our bill.
What makes you raise your prices so steeply? Are you dead-set on corporate suicide? Or have you been listening too intently to climate-change ideologues who tell you that less people equals less pollution, and have assumed the role of reducing the number of vulnerable people over the coming months?
Whichever it is, Scottish Power, know this: you have lost our business.